Our In-Studio cancellation policy goes into effect only
when a class is fully booked with a waiting list. If a late cancellation is received or there
is a no-show, the booking member may be assessed a $15 late/no-show fee. Classes can be cancelled at no penalty up to six (2) hours before they start.
Our Virtual cancellation * policy
is always in effect. This means if you book a virtual
class and do not attend, a No-Show fee of $15 will be assessed to the booking
member. Virtual classes can be cancelled
at no penalty up to one (1) hour before they start.
*Explanation of virtual cancellation policy:
We take great pride in being able to deliver quality digital
content live and on-demand as part of your membership benefits. Setting up a
class to stream properly from our studio takes time and expertise. It requires
staff to be trained in how to launch digital classes via our streaming software
and digital mixing console. Digital classes are launched on our own tablet so
that we can monitor video and sound quality and member engagement “chat” during
the live stream cast. Besides labor, there is a cost in technology both on the
hardware side and the software. The only time we will set up live streaming is
when there is a virtual reservation. When you make a reservation and do not
show up for the class, it turns into unproductive time for our staff. We are happy to stream a class but only if
there are viewers logged in and watching. If you decide at the last minute not
to attend a class, we kindly ask that you cancel the reservation as soon as
possible. You can cancel a virtual
reservation at no penalty up to 60 minutes before the start of the class.